FAQ's
Frequently Ask Questions for Sun7lower Soul
General Questions
Q: What is S7Soul.com?
A: S7Soul.com (Sun7lower soul) is an online store offering a curated selection of apparel and home goods inspired by Black American soul culture. We provide high-quality, stylish, and meaningful products that celebrate and honor our heritage, arts, fashion, and style. for more detailed information visit the "Who We Are" page on our website.
Orders and Shipping
Q: How can I place an order?
A: To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unworn items with tags still attached. Please visit our Policy Purchase & Agreements page for detailed instructions on how to return or exchange your item(s).
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at refunds@s7soul.com with your order number and reason for the return or exchange. We will provide you with further instructions.
Products and Sizing
Q: How do I find the right size?
A: Our size guide is available on each product page to help you find the right fit. If you have any questions or need further assistance, please contact our customer service team.
Q: Are your products sustainably made?
A: Yes, we are committed to sustainability and use eco-friendly practices in the production of our products. We strive to minimize our environmental impact while maintaining high-quality standards.
Community and Outreach
Q: What community initiatives does S7Soul.com support?
A: We support various community initiatives, including mentorship programs, cultural workshops, and arts and education support. We also collaborate with local communities across the United States to foster creativity, education, and economic development.
Q: How can I get involved in your community initiatives?**
A: If you are interested in participating in or supporting our community initiatives, please reach out to us at outreach@s7soul.com for more information.
Contact Us
Q: How can I contact S7Soul.com customer service?
A: You can contact our customer service team 2-ways:
s7soul-support@s7soul.com or by using the contact form on our website. We are here to assist you with any questions or concerns.
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24-48 hours.
Thank you for choosing S7Soul.com! We appreciate your support and look forward to serving you.